Trade Quote and Order Policy

Last updated: 24 September 2026

This policy applies to commercial customers that request a Senovo trade quote or place an order outside the standard online checkout. It should be read with the Terms of Use and Sale, Shipping Policy and Returns and Refunds Policy.

Requests and quotes

A trade enquiry lets Senovo assess product requirements, carton quantities, delivery location and timing. A quote is based on the information available at the time it is issued. It will state the relevant products, quantities, price, taxes, delivery charges, validity period, payment terms and any conditions specific to that order.

Unless a quote expressly says otherwise, it is not a binding offer and does not reserve stock. An order becomes accepted only when Senovo confirms it in writing or otherwise expressly accepts it.

Business information

You must provide correct business, contact, billing and delivery information. If you request credit terms or a trade account, Senovo may ask for additional information and may approve, limit, suspend or decline credit at its discretion, subject to any agreed written account terms.

Pricing, availability and substitutions

Trade pricing, carton configuration and availability may change before an order is accepted. Senovo will not substitute a product, carton size or material item without contacting you where a substitution would materially change the order. If stock becomes unavailable after acceptance, we will discuss a suitable replacement, revised delivery timing, partial fulfilment or refund for the unavailable quantity.

Payment and cancellation

Payment timing is set out in the accepted quote, checkout or invoice. Overdue amounts may affect future supply or credit availability. If you need to change or cancel an accepted order, contact us promptly. We will confirm whether the change is possible, taking account of stock allocation, dispatch status and any third-party delivery costs already incurred.

Delivery and acceptance

Commercial delivery conditions, access requirements and the process for raising an issue are set out in the Shipping Policy. Please inspect products on arrival and notify us promptly of any shortage, damage or incorrect product so that we can investigate.

No exclusion of legal rights

Nothing in this policy excludes consumer guarantees or other rights that cannot be excluded by law. If a separate signed supply agreement applies to your account, that agreement prevails to the extent of any inconsistency.

Contact

For a trade quote, account query or order update, contact admin@senovo.com.au.