Privacy policy

Last updated: 24 September 2026

Senovo supplies commercial paper consumables to businesses and other customers in Australia. In this policy, Senovo, we, us and our refer to the business operating the Senovo website and store. This policy explains how we collect, use, disclose, store and protect personal information when you visit our website, request a quote, make an order, contact us or subscribe to marketing.

Information we collect

We may collect contact and business information such as your name, email address, telephone number, business name, job title, delivery and billing address, and the details you provide in a trade enquiry. When you place an order, we may collect order, delivery, payment-status and customer-service information. Payment card details are processed by our payment providers; Senovo does not intentionally store full card numbers.

We may also collect technical information generated when you use the website. This can include device and browser information, IP address, pages viewed, referring source, website interactions and information stored through cookies or similar technology. We may receive information from service providers that help us operate the store, process payments, deliver orders, send communications or measure website performance.

Why we use information

We use personal information to respond to enquiries, prepare and administer trade quotes, process and fulfil orders, arrange delivery, provide customer support, prevent fraud, maintain business records and improve our products and website. We may use information to send relevant marketing where you have given consent or where otherwise permitted by law. You can opt out of marketing at any time by using the unsubscribe link in an email or contacting us.

We may use aggregated or de-identified information to understand demand, improve operations and measure the performance of our website and communications. Aggregated information does not identify you personally.

How information is shared

We disclose information only where reasonably necessary for the purposes described in this policy. This may include Shopify and other website providers, payment processors, delivery and logistics providers, email and customer-service platforms, professional advisers, insurers, regulators and authorities where required or permitted by law.

Some service providers may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles it consistently with applicable privacy obligations. Contact us if you would like more information about the categories of overseas providers involved in your interaction with Senovo.

We do not sell personal information as a standalone product.

Marketing and communications

Senovo seeks express consent before sending promotional email or SMS where consent is required. Every commercial electronic message will identify Senovo and include a functional unsubscribe option. We will action an unsubscribe request within the time required by applicable law. Transactional messages about an order, account, quote or service request may still be sent when necessary.

Cookies and website technology

We use cookies and similar technologies to operate the store, remember preferences, keep a shopping cart functioning and understand website use. Our Cookie Policy contains further information about cookie categories and your controls.

Access, correction and complaints

You may ask to access or correct personal information that we hold about you. You may also make a privacy complaint. Send requests to admin@senovo.com.au with enough detail for us to identify the relevant records. We will respond within a reasonable time and explain any lawful reason why access or correction cannot be provided.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner or another applicable privacy regulator.

Security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purpose for which it was collected, to meet legal obligations or to resolve disputes.

Changes to this policy

We may update this policy as our services, website or legal obligations change. The version on the Senovo website is the current version and will show its last-updated date.

Contact

For privacy questions, access requests, correction requests or complaints, contact admin@senovo.com.au.