Shipping policy

This policy explains how Senovo approaches delivery of paper consumables ordered through the website or under an approved trade quote.

Delivery areas and charges

Senovo delivers to serviceable Australian business and other approved addresses. Delivery availability, charges, lead times and any minimum order requirements depend on the product, quantity, destination and delivery conditions. The applicable delivery charge and estimate will be shown at checkout or stated in your quote or invoice before you commit to the order.

If an address cannot be serviced, requires special handling or causes a material change to the quoted delivery cost, we will contact you before arranging dispatch.

Dispatch and tracking

We will aim to dispatch accepted orders within the time indicated at checkout or in the relevant quote. Dispatch and delivery estimates are not guaranteed unless Senovo has expressly agreed otherwise in writing. When tracking is available, we will provide it using the contact details supplied with the order.

Orders may be delivered in more than one shipment where products are held at different locations, delivery conditions require it or an order is too large for a single consignment.

Delivery information and site access

You must provide accurate delivery details, a suitable delivery contact and reasonable access instructions. For commercial deliveries, please advise us before dispatch of any booking process, loading-dock requirement, restricted access, site hours, safety requirement, tail-lift requirement or other condition that may affect delivery.

If delivery cannot be completed because the address, access, contact details or instructions are incorrect or unavailable, we may charge reasonable redelivery or storage costs where permitted by law and after notifying you.

Risk, loss and damage

Please inspect deliveries as soon as reasonably practicable. If products are missing, visibly damaged, incorrect or not delivered within a reasonable time after a dispatch confirmation, contact admin@senovo.com.au with your order number, delivery address, photographs where relevant and a description of the issue. We will investigate with the carrier and work with you to provide an appropriate remedy.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Changes and contact

We may update this policy as our delivery arrangements change. Questions about a delivery, quote or order can be sent to admin@senovo.com.au.